Booksy doesn’t check every client’s card. To protect your revenue, we use a targeted pre-authorization system for clients with a history of payment issues.

• Only clients who have a previously failed cancellation fee will be checked.
• When these clients attempt to book a service covered with a cancellation fee, a temporary pre-authorization hold is placed for the amount of that fee.
• The appointment is only added to your calendar once the card is verified and funds are confirmed.
• Funds are released back to the client immediately after the check is complete.
• Your reliable, long-term clients will not experience any holds or interruptions during booking.

Note: This is a core security feature and cannot be disabled.