Regardless of the reason you need to refund a client, Booksy wants to make the process as easy as possible.

To refund a client from a tablet or web:

1. Go to Checkout.
2. Click on Transactions.
3. Search for the transaction you want to refund and click to open the details.

From mobile:

1. Go to Profile.
2. Scroll down to the Payments section.
3. Select More.
4. Click Transactions.

If a refund is available to be performed, there will be a refund button on the receipt. Click the button and confirm the refund. Once confirmed, the refund will be scheduled. 

Please note that it’s only possible to process a refund within 30 days of the original transaction.