Regardless of the reason you need to refund a client, Booksy wants to make the process as easy as possible.
To refund a client from a tablet or web:
- Go to Checkout.
- Click on Transactions.
- Search for the transaction you want to refund and click to open the details.
From mobile:
- Go to Profile.
- Scroll down to the Payments section.
- Select More.
- Click Transactions.
If a refund is available to be performed, there will be a refund button on the receipt. Click the button and confirm the refund. Once confirmed, the refund will be scheduled.
Please note that it’s only possible to process a refund within 30 days of the original transaction.