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What is platform fee and who pays it?

This feature is not available in the following states: CA, MA, CO, CT, MN, VA, NY.

Platform fee is a flexible new option within Booksy Payments that allows you to choose how you manage your payment processing costs. You now have the option to pass on all or part of the fees to your clients, which can help you keep up to 100% of your revenue from a service.

To use the platform fee, you must have Booksy Payments activated. 

By default, if you take no action, you will continue paying the full transaction fee as you do today. The exact amount of the transaction fee depends on the current Booksy Payments rate and the exact payment method. 

The platform fee can be applied to the following payment methods:

  • Mobile Payments - credit/debit cards, Apple Pay and Google Pay,
  • Tap to Pay,
  • Booksy Card Reader.

Note: The platform fee can’t be applied to payments for cancellation fees and deposits.

How platform the fee works

Platform fee gives you three simple options for managing payment processing costs:

Your fee modelWho pays the fee and how much?
Client covers the feeYour client pays a 3.5% + $0.10 platform fee. You pay no transaction fee.
Split fee with clientYou pay a reduced, 1% transaction fee, and your client pays a 2.5% + $0.10 platform fee.
You cover the feeYou cover the standard transaction fee (amount depends on the payment method) as you do today, and no platform fee is charged to your client.

Key benefits of using the platform fee

  • Maximizing your earnings - When you choose to pass the fee onto your clients, you can minimize your costs or achieve zero-fee payment processing for your business, allowing you to keep 100% of the service price. This means more money stays in your pocket.
  • Full transparency for clients - When a platform fee is applied, your clients will always see it clearly shown on their receipt as a separate line item, ensuring they know exactly what they are paying for.
  • Flexible management - Your business needs can change, and your fee model can change with it. You can update or switch your fee model anytime in your Payments & Checkout settings. Changes only apply to future transactions and will not affect payments that have already been processed.
  • Simple tax and reporting - Booksy handles the complexity so your reporting stays simple. If you choose to pass fees on to your clients, there is no change in how you report revenue or taxes.

Setting up the platform fee

  1. Navigate to Business Settings (mobile: Profile > Settings).
  2. Select Payments & Checkout.
  3. Head over to Checkout Settings.
  4. Go to the Platform Fee Settings tab.
  5. Choose the model that works best for your business.
  6. Save.

Every time you check out a client, Booksy will remind you if the client will be charged the platform fee based on your current settings.