Skip to main content

Search

Booksy Biz Help Center
How can we help?

How to take bookings from WhatsApp?

Set up an automatic response for WhatsApp Bookings

Use WhatsApp Business Away Message feature to send clients an automatic reply with your booking link, even when you're unavailable. This lets clients book directly, saving you time and ensuring you never miss a booking. When someone messages you, they’ll receive an automated response with a link to your booking site.

Note: To use Away Messages, you’ll need the WhatsApp Business app.

Step-by-step guide to set up an automatic response in WhatsApp Business

  1. Open the WhatsApp Business app.
  2. Navigate to Business tools in one of two ways:
    • Click Settings by clicking the Gear icon in the lower right corner, then select Business tools.
    • Or, click the Tools icon on the bottom of the screen.

  1. Tap Away Message. This will allow you to set up a custom message for when you’re unavailable.

  1. Toggle the Send away message option to On. 

  1. Set the Schedule for the Away Message: Tap Schedule, then choose the option Always Send. This ensures that your away message is sent whenever you’re unavailable.
  2. Select Recipients: Choose Everyone so that the message is sent to all incoming messages, regardless of who they’re from.
  3. Create your away message: Fill in the message field with a response that includes your booking link. You can copy and paste one of these examples below to get started:

Reminder: You can grab your personal booking link here. 


Sample messages:

  • “Hello! 💖 Thank you for contacting [Salon Name]! 💅
    For your convenience, please book your appointment directly online. It’s the quickest and easiest way to schedule!
    Book now at 👉 [Your Booking Link] 👈.
    Look forward to seeing you soon!”
  • “Hello beautiful! 💖 Thanks for reaching out to [Business Name]!
    Book your appointment now online—it’s the fastest way to secure your spot!
    Book now at 👉 [Your Booking Link] 👈.
    Can’t wait to see you!”
  • “Hey, thanks for reaching out! I’m busy with a client right now, but you can check my availability and grab a spot on my calendar through my booking site: [Your booking link]. See you soon!”
  • “Yo! 💈 Thanks for reaching out to [Barber Shop Name]!
    Booking your next cut is super easy online—no more waiting for a reply!
    Check my availability and book now at 🔗 [Your Booking Link]”

That’s it! When someone messages you on WhatsApp, they’ll now automatically get your link to book themselves.

Using WhatsApp Business to send automatic responses with your booking link is a great way to ensure clients aren’t left waiting for a response while you’re busy with clients or your family. They can easily check your availability and book with you at their convenience, saving you both time.

More time, more bookings, more happy clients.

Bonus: Add your booking link into your WhatsApp Business Profile: