If you're having trouble setting up Reserve with Google and your Book Online button isn't visible, or you've been notified that it's not enabled, here are some potential causes and solutions.
1. You don’t have a Google Business Profile yet. In order to successfully set up online booking through Google Search and Maps, you first need to set up a Google Business Profile for your business. Don’t worry, it’s free and easy to set up! Follow the steps via Google to set up your profile. If you have any doubts, take a look at the video below:
2. Check that your Google Business Profile is verified. Got questions? The video below might help:
3. You have a verified Google Business Profile, but it’s still not working. That likely means that Google was unable to successfully match your Google Business Profile and Booksy account. In order to match profiles and activate online booking, the information on both profiles need to match exactly.
Check the following details on your accounts to make sure they’re exactly the same. The links below will take you directly to the relevant sections in Booksy:
- Business name
- Phone number
- Address (check address number, unit/suite, Street vs St, etc.)
- Primary business category.
If you need to make changes in your Google Business Profile, follow the instructions or the video below:
4. Other important requirements to keep in mind and verify in your Booksy account:
- Search visibility must be enabled so your business appears in the marketplace.
- You must have at least one active staff member available for clients to book with.
- Reserve with Google integration is not available for Shared Locations.
5. Wait 72 hours. If you’ve just enabled Reserve with Google or made updates to your Google Business Profile or business details, wait 2-3 days for the matching process to complete.
6. Still stuck? If you’ve followed the above steps and it’s still not working, check that your business meets Google's business restrictions, or contact Booksy Customer Support.
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