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How can I troubleshoot connecting my Stripe Reader M2?

If you’re having trouble connecting your Stripe Reader M2 to your Booksy app, follow these troubleshooting steps: 

  1. If you have previously purchased other Booksy Card Readers, ensure that a different Card Reader is not already connected to the mobile phone you want to connect your new Card Reader to. Similarly, ensure that your Card Reader is not already connected to a different mobile phone. You can connect multiple Card Readers to your Booksy account simultaneously, but each physical mobile phone can only have one Card Reader connected at a time.
  2. Ensure the Stripe Reader M2 is charged - all four LED lights on indicates full charge. 3/4 lights indicates 75% charge. 2/4 lights indicates 50% charge. 1/4 lights indicates 25% charge.

TIP: leave the Card Reader plugged in to the power source while connecting to Booksy Biz to avoid a connection failure.

  1. Ensure you’re attempting to connect the Stripe Reader M2 to a mobile device (iPhone or Android phone). The Stripe Reader M2 cannot connect to a tablet (Apple or Android) or a computer.
  2. The Stripe Reader M2 connects to your phone over Bluetooth, but you must connect it through the Booksy app. The Stripe Reader M2 cannot be connected to your phone’s standard bluetooth settings, like you would a speaker or headphones. Head to your Booksy app on your phone, to Settings → Payments & Checkout → Booksy Card Reader, click “Connect New Card Reader”, and follow the on-screen instructions.
  3. Allow Bluetooth and Location access when asked. On the previous step, when you go into your Booksy app, and then to Settings → Payments & Checkout → Booksy Card Reader, you’ll be prompted to allow Bluetooth and Location access. Both must be enabled for your Stripe Reader M2 to connect.
  4. If you’ve verified the steps above, completely power off and back on your Card Reader. Then go back into the Booksy Card Reader setting above on your mobile phone, and retry the connection process by tapping “Connect New Card Reader” and following the on-screen instructions.

After all the above steps, if your Stripe Reader M2 will still not connect to your Booksy mobile app, contact the Support Team at info.us@booksy.com.