If you're having trouble connecting your BBPOS WisePOS E or Stripe Reader S710 to your Booksy Biz app, follow these troubleshooting steps.
- If you have previously purchased other Booksy Card Readers, ensure that a different Card Reader is not already connected to the phone/tablet/computer you want to connect your new Card Reader to. Similarly, ensure your Card Reader is not already connected to a different phone/tablet/computer. You can connect multiple Card Readers to your Booksy account simultaneously, but each physical phone, tablet, or computer can only have one Card Reader connected at a time.
- WisePOS E: Ensure the battery has been installed properly. The battery was provided in the box, and needs to be installed. Pull the back cover off by flipping the device over and pulling up on the back cover from the tab on the bottom-left. The battery should be installed so the gold connectors line up with the connectors in the battery slot.
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Ensure the reader is connected to the internet. This can be done via:
- WiFi: Swipe right on the Card Reader screen, tap Settings, enter admin PIN 0-7-1-3-9, then tap Network to view and connect to WiFi networks.
- Ethernet: Requires the separately sold docking station.
- S710 only: 4G/cellular, if enabled on your account. Contact Support to enable it. This is a paid add-on and isn't turned on by default.
- Ensure the reader and the phone/tablet/computer you want to connect it to are on the same WiFi network. This network must also be password-protected. If your reader is connected via Ethernet, the phone/tablet/computer must be on the same Ethernet network. (This step doesn't apply if you're connecting an S710 over 4G.)
- The Card Reader must still be connected to Booksy through the Booksy Biz app after it has internet access. Go to Settings, select Payments & Checkout, then select Booksy Card Reader. Tap Connect New Card Reader and follow the on-screen instructions.
- Allow Bluetooth, Location, and Network access during the connection process. When prompted, allow access to:
- Bluetooth
- Location
- Find and connect to devices on your local network
If you've verified the steps above, completely power off and back on your Card Reader. Then return to the Booksy Card Reader setting on your phone/tablet/computer and retry by tapping "Connect New Card Reader". If you get an error during pairing, tap "Retry". Pairing sometimes takes 2-3 tries. If you still have issues, contact us via Chat or at info.us@booksy.com.