If you’re having trouble connecting your BBPOS WisePOS E to your Booksy app, follow these troubleshooting steps.

1. If you have previously purchased other Booksy Card Readers, ensure that a different Card Reader is not already connected to the phone/tablet/computer you want to connect your new Card Reader to. Similarly, ensure that your Card Reader is not already connected to a different phone/tablet/computer. You can connect multiple Card Readers to your Booksy account simultaneously, but each physical phone, tablet, or computer, can only have one Card Reader connected at a time.
2. Ensure the battery has been installed properly. The battery was provided in the box containing your Card Reader, and needs to be installed. Pull the back cover off the WisePOS by flipping the device over, and pulling up on the back cover from the tab on the bottom-left. The battery should be installed so that the gold connectors on the battery line up with the gold connectors in the battery slot.
3. Ensure the WisePOS is connected to the internet. This can be done by plugging in an ethernet cable (requires separately-sold docking station), or connecting to WiFi. To access WiFi settings, swipe right on the screen of the Card Reader and tap “Settings”. Enter admin pin 0-7-1-3-9, and then tap “Network” to view and connect to WiFi networks.
4. Ensure the WisePOS and the phone/tablet/computer you want to connect it to are connected to the same WiFi network. This network must also be password-protected. If your WisePOS is connected to ethernet, the phone/tablet/computer you’re connecting it to must be connected to the same ethernet network.
5. After you connect to WiFi, the WisePOS must still be connected to Booksy through the Booksy app. Head to your Booksy app on your phone/tablet/computer, to Settings → Payments & Checkout → Booksy Card Reader, click “Connect New Card Reader”, and follow the on-screen instructions. 
6. Allow Bluetooth, Location, and Network access during the connection process. After you enter the previous step above, when prompted during the connection process, allow access to:
   a. Bluetooth
   b. Location
   c. Find and connect to devices on your local network

If you’ve verified the steps above, completely power off and back on your Card Reader. Then go back into the Booksy Card Reader setting above on your phone/tablet/computer, and retry the connection process by tapping “Connect New Card Reader” and following the on-screen instructions. If you get an error during pairing, tap "Retry". Sometimes the pairing process may require 2-3 tries. If you still have issues, contact us via Chat or at info.us@booksy.com.