- Reboot your Card Reader. Press and hold the power button to power the Card Reader off, and then again to power it back on. It will automatically reconnect to your phone/tablet/computer.
- Check to make sure the Card Reader is charged. Plug in the USB charging cable and retry.
- Ensure the computer/tablet/phone your Card Reader is connected to is in range with the reader.
- If the client is swiping or inserting their card, ensure the swipe and chip reader slots do not have any obstructions.
- If the client is swiping or inserting their card, ensure the mag stripe or EMV chip is facing the right direction.
- If the client is using the tap function with their card or mobile wallet, ensure the card/phone is tapped within 4cm of the Card Reader.
- If the client is using the tap function with their card or mobile wallet, remove any other cards from their physical wallet that may be obstructing the payment card/phone.