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Deposits: Upon booking, clients will be required to prepay for part or all of their service. After their appointment, the deposit gets deducted from their total at checkout. If they cancel or don’t show up for their appointment, you keep any funds that were paid ahead of time.
- Cancellation Fees: Upon booking, clients are notified about your Cancellation Fee Policy and asked to put a card on file. Once the card is verified, the booking will be confirmed. If they cancel at the last minute or don’t show up at all, you can choose to charge them the fee or waive it. If you’d like to charge fees automatically, visit Business Settings → Payments & Checkout → No-Show Protection.