Yes, however we encourage you to consider this carefully. These tools were designed to help you protect your bottom line because we know how important that is to your success. If you still want to waive a Cancellation Fee, the app will allow you to do that in any of the following four situations:

1. The client is marked as a Trusted Client
2. The client has visited you more than the set number of times which resulted in their status automatically changing to Trusted Client (to change the number of appointments that need to be completed, go to Business Settings → Payments & Checkout → No-Show Protection → Trusted Clients)
3. If you change the setting for the Cancellation Fees to Manual instead of Auto-Charge. Again, consider this carefully as this will apply to ALL appointments, not just this specific client's appointment.
4. Manually checkout the appointment with Cancellation Fee just after it was supposed to happen and cancel the transaction to turn off Auto-charge for this one specific visit.