• If you cancel the appointment: You will be prompted to issue a refund.

• If the client cancels the appointment:

  Appointments not subject to a cancellation fee

  The client will be notified upon cancellation that the decision to refund rests with you. You can refund the funds within 30 days of the payment date. To do this, click the cancelled appointment notification, or go to the Clients section, select the client's profile, and in the Upcoming appointments tab, click on the appointment marked with the Cancelled and Paid labels. Then, in the appointment details, select payment details to open the receipt and select the Refund button, choose whether you want to make a full or partial refund (if partial - enter the refund amount), select the Refund payment button and confirm with the Issue refund button. The client will receive the refund within one business day of the refund being initiated.

  Appointments subject to a cancellation fee

  The client will be notified upon cancellation that they will receive a full refund via Booksy Pay, but because they are cancelling the appointment after the deadline, you have the right to charge a cancellation fee. Whether the cancellation fee is charged automatically depends on your cancellation fee settings.

More information can be found in Klarna's FAQ or by contacting customer support.