A chargeback may occur when a cardholder disputes a debit or credit card transaction with their bank. Funds are refunded to the cardholder's account, unless the Provider has compelling evidence proving the transaction was valid, and approved by the cardholder. Chargebacks for Booksy Card Reader, Tap to Pay and Mobile Payments transactions will incur a $15 fee.

In order to avoid or at least limit the number of chargebacks, make sure your cancellation policy is clear and well communicated. We also recommend replying quickly anytime the Booksy Chargeback Team asks for supporting documentation.