General

• Why should I use Booksy Payments?
• How do I update my bank account information?

Account verification

• Why do I need to be verified?
• What will I need to verify my account successfully?

Checkout and transactions

• How can I issue a full or partial refund?
• How do I check out clients?
• How do I set up Registers?
• What types of payment methods can I accept through Booksy?
• How are receipts generated?
• What happens if a client card is rejected?

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Payouts

• Can you tell me more about the Payout process?
• How can I see when Payouts are going to hit my bank account?
• What do I do if my Payout is reversed?

Mobile Payments

• What are Mobile Payments?
• How do I set up Mobile Payments?

Tap to Pay

• What is Tap to Pay?
• What device can I use Tap to Pay on?
• How to enable Tap to Pay?
• How to enable Tap to Pay for Basic Staffers?
• Are there fees associated with using Tap to Pay?
• I’m already using Mobile Payments. Can I use Tap to Pay as well?

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Instant Payouts

• What is Instant Payouts?
• How long does it take to get my money with Instant Payouts?
• What’s the fee for Instant Payouts?
• How do I enable Instant Payouts?
• How do I initiate an Instant Payout?
• How much can I transfer with Instant Payouts?

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No-Show Protection

• Can my clients pay for services ahead of time?
• What is the difference between Deposits and Cancellation Fees?
• What does it mean to auto-charge Cancellation Fees?
• How do I set up No-show Protection?
• How do my Cancellation Fees interact with my Cancellation Policy in Booking Settings?
• What if I need to refund a Deposit or Cancellation Fee?

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