If you see a client attributed to Boost that you acquired via your own marketing efforts:
- Go to Marketing.
- Select Boost.
- Go to Boost details.
- Tap the Claim button to begin the claims process. Once your claim is confirmed, we'll process a refund for any associated commission fees within seven business days.
Please note the deadline to submit a Boost claim will be synced with your unique subscription billing period. Be sure to check your Boost clients on the same day you check your Booksy subscription billing.
Example: Let's say your billing period is from the 5th to the 4th. If you have an appointment on January 28th, you will have until the end of the billing period (February 4th) plus 7 days (February 11th) to submit a Boost claim for that appointment.