A bad review reflects one client’s experience one time. The best way to handle a less than stellar review is to work with the client that left it. Publicly reply to that review in your Booksy Biz account with the steps you took to make them whole again. This shows you are an engaged business owner and builds trust in the services you offer for new clients visiting your profile.

Reviews can only be removed if they violate Booksy’s Terms of Service. In short, reviews that contain discriminatory or abusive language, threats of violence, or references to illegal activity will be immediately removed from the platform along with the user/s that left them.