If you want to prevent a client from booking with you, you need to block them from Online Booking. A blocked client will no longer be able to book an appointment with you through the Booksy app. In order to book an appointment, they would need to call you.

To block a client from Online Booking:

1. Go to Clients.
2. Select the Client.
3. Click on Edit.
4. Toggle the Allow Online Booking? switch (mobile: Online booking switch).
5. Save.